Quality Assurance

Ensuring the safety and security of people supported at Emory Valley Center

Emory Valley Center’s Quality Assurance Department is dedicated to serving the mission, vision and values of the organization by ensuring the safety and security of people supported.


Emory Valley Center is nationally accredited with the Council on Quality Leadership.


  • Annual Personal Outcome Measure interviews completed for each Person Supported
  • Annual Rights Assessments completed for each Person Supported
  • Person Centered Organization momentum continues with Leaders and Coaches quarterly meetings
  • Person Centered Planning with People Supported
  • Monthly Focus Groups offered to all People Supported on a variety of topics based on their interests


  • Quarterly Prevention Plan monitoring all programs with over 300 metrics
  • Quality Improvement Plans monitoring QA Survey, Employment and Community First Survey and Basic Assurances
  • Annual Person Supported, Family, and Stakeholder satisfaction surveys
  • Complaint Resolution
  • Incident Management Committee

Kristen Otto, Quality Assurance Director
“Emory Valley Center has a Prevention Plan which is a live document, always growing and changing.  With this plan we evaluate all programs through Emory Valley Center for compliance and quality marks.  This occurs on a quarterly basis and at this time consists of over 300 metrics amongst 55 different samples.  By following our Prevention Plan we ensure the bar on quality is constantly raised as we use the information gathered to improve processes.”


For more information please contact:

Quality Assurance Director, Kristen Otto, LPN        865-813-0571

Quality Assurance Manager, Janie Forlines               865-813-0596


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Emory Valley Center
723 Emory Valley Rd.
Oak Ridge, TN 37830