Quality Assurance

Ensuring the safety and security of people supported at Emory Valley Center

Emory Valley Center’s Quality Assurance Department is dedicated to serving the mission, vision and values of the Company by ensuring the safety and security of people supported. Emory Valley Center is proud of our Agency Quality Team that meets monthly to discuss the agency as a whole. This is a group of persons with responsibility for implementing key elements of the Agency Quality Improvement Plan. This committee meets to discuss and address system issues, problems that may result from unmet corrective actions or conflicts between agency and state policies or practices, and other elements that affect the overall quality of services offered by Emory Valley Center. The Agency Quality Team is composed of a set of staff from all the EVC programs/departments.


Emory Valley Center is nationally accredited with the Council on Quality Leadership.


Person Centered:

Emory Valley Center continues to focus on 100% of all staff being trained in the Person Centered Thinking Training. Person Centered Thinking helps the person supported and the staff to work together to build a person centered plan for each person. Person Centered Planning is a way of assisting people to work out what they want; the support they require and helping them get it. Person Centered Planning has the person at the center. Person Centered Thinking is a set of values and skills and tools used for personalization of services used to support a person in their lives. The tools introduced in the training provide an agenda which the person and the people who know the person can work together focusing on what is important to the person. It can be as simple and what the person wants to do day to day or what their future aspirations are. The training helps introduce the staff to Tools that educate in this process. The training is 2 days of intense training. The training included the staff member participating in writing a person centered plan for themselves using the tools introduced. The training directs staff and the person supported to look for ongoing learning. The training can lead to more positive and productive meetings for the person. It ensures that the Circle Supporting the person listens to and contributes to the meeting that is about their care.

Kristen Otto, Quality Assurance Director Comments:“Emory Valley Center has a Prevention Plan which is a live document, always growing and changing.  With this plan we evaluate all programs through Emory Valley Center for compliance and quality marks.  This occurs on a quarterly basis and at this time consists of over 275 metrics amongst 55 different samples. By following our Prevention Plan we ensure the bar on quality is constantly raised as we use the information gathered to improve processes.”



The factors that are reviewed for Council on Quality Leadership accreditation are: • Factor One: Rights Protection and Promotion • Factor Two: Dignity and Respect • Factor Three: Natural Support Networks • Factor Four: Protection from Abuse, Neglect, Mistreatment and Exploitation • Factor Five: Best Possible Health • Factor Six: Safe Environments • Factor Seven: Staff Resources and Supports • Factor Eight: Positive Services and Supports • Factor Nine: Continuity and Personal Security • Factor Ten: Basic AssurancesSM System

For more information contact:

Quality Assurance Director, Kristen Otto, LPN        865-813-0571

Quality Assurance Manager, Janie Forlines              865-813-0596

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Emory Valley Center
715 Emory Valley Rd.
Oak Ridge, TN 37830